The 98PKR support team is available to help with account issues, deposits, withdrawals, game queries, and anything else you need assistance with.

01

Contact 98PKR Support

WhatsApp Support: The fastest way to reach us is through our official WhatsApp number, listed on the homepage of the 98PKR website

In-App Chat: Open the 98PKR app, go to your profile section, and tap “Customer Support” or “Live Chat” to start a conversation directly

Email: For non-urgent matters or formal complaints, send your query to the official 98PKR support email address found on our website

Response Times: WhatsApp and live chat messages are typically answered within a few minutes during peak hours; email responses may take up to 24 hours

Support Hours: Customer support operates around the clock, seven days a week

Languages Supported: Support is available in Urdu and English

02

What to Include When Contacting Us

To help us resolve your issue quickly, have the following ready before reaching out.

Your registered 98PKR phone number or username

A brief description of the issue you are experiencing

Any error messages or screenshots that show the problem

The date and time the issue occurred, if relevant

For payment issues, the transaction ID or deposit/withdrawal reference number

03

Common Issues We Can Help With

98PKR login problems, including locked accounts and password resets

Deposit or withdrawal not reflecting in your account

Bonus not credited after qualifying activity

Technical issues with the 98PKR app or APK installation

VIP tier queries and loyalty reward questions

Account verification or identity confirmation requests

Reporting suspicious activity on your account